Refund & Returns Policy

Last Updated: 2026

This Refund & Returns Policy applies to purchases made on synaworld.net (the “Website”), operated under the brand name Synaworld Street Market by SYNAWORLD LTD (“Company”, “we”, “our”, or “us”).

1. Returns Window

We accept return requests within 14 days of delivery. To be eligible, items must be unused, in their original condition, and returned with any original packaging (if applicable).

If 14 days have passed since delivery, we may be unable to offer a refund or exchange, except where required by applicable law.

2. Non-Returnable Items

The following items are generally non-returnable:

  • Gift cards
  • Final sale / clearance items (if marked as non-returnable)
  • Personal care items (if applicable) where hygiene seals have been removed
  • Items that are worn, washed, damaged, or altered after delivery

3. How to Request a Return

To start a return, email us at support@synaworld.net with:

  • Your order number
  • Item(s) you want to return
  • Reason for return
  • Photos (required if item arrived damaged or incorrect)

Once your request is approved, we will provide return instructions and the return address (where applicable).

4. Return Shipping

Unless the item is defective, incorrect, or damaged on arrival, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service. We are not responsible for returns lost in transit.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of:

  • The product
  • Packaging
  • Shipping label

If verified, we will offer a replacement, exchange, or refund depending on availability and the situation.

6. Refund Processing

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, your refund will be processed to the original payment method within 5–10 business days (timing may vary depending on your bank/payment provider).

7. Partial Refunds

Partial refunds may be issued in certain cases, such as:

  • Items returned with missing parts or damaged packaging
  • Items showing signs of use
  • Returns requested outside the return window (where allowed)

8. Exchanges

If you want an exchange, please contact us at support@synaworld.net. Exchanges depend on stock availability.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has not been processed or shipped, we may be able to cancel it.

If the order has already shipped, you must follow the return process after delivery.

10. Chargebacks & Fraud Prevention

We take fraud prevention seriously. If a chargeback is filed without first contacting us to resolve the issue, we may suspend service and dispute the claim with the payment provider using order and delivery evidence.

11. Independent Retailer Notice

Synaworld Street Market operates as an independent online retailer. We are not affiliated with, endorsed by, or officially connected with any external brand owners referenced on this website. Any brand names are used strictly for identification purposes.

12. Contact Information

For return and refund inquiries, contact:

Email: support@synaworld.net
Website: https://synaworld.net